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Frequently Asked Questions | Şile Silver, Jewelry Manufacturer & Wholesaler


FAQ


General Questions

Purchases should be wholesale only?

Yes, commercial purposes and wholesale.

Is it safe to pay by credit card via website?

Our website secured by 256 bit Alpha SSL encription.

How can I contact with you?

Our contact page has message form to write us and also you can send us e-mail at info@silesilver.com or you can contact us via these lines:
Phone: +902125176945
WhatsApp: +905434010203

How I can keep items away to not effect and get dark?

Silver effects from perfume,oxygen and chemical stuff and gets dark but it's possible to clean the silver with cleaning stuff and polishing clothes. To keep items shiny longer, package should be closed well and air should'nt enter and also rhodium plated, gold plated and rose gold plated products stay more longer.

Can I use images from your website?

To use our pictures you should inform us with details via info@silesilver.com and ask for the permission.

Membership

I register an account became your member but I can't sign in why?

You can't sign in without your request accepted and also you can't see our prices. Member Requests usually takes 1-2 hours maximum 24 hours to check your details and result will be sended through to your e mail address.

Why membership activation needed?

We are selling wholesale and request needs examine one by one to be accepted as member because members should be commercial buyers only.

Order

What's payment methods?

  • Bank transfer
  • Credit Card
  • Western Union / Money Gram

How long does order takes to be ready?

If all the items available in our stock it takes 1-2 days and you will receive an e-mail once the order ready incase items needs more than 1-2 days our team will contact with you.

When I should make the payment?

Once you display your order our team will fix exact grams for each product because grams might change with different stone and with different ring sizes, once everything ready you will be informed by e-mail.

Delivery

Can I receive my order from your showroom?

To recieve your order from our showroom you shoud mention it as note before you checkout.

How long does shipping takes?

Once your payment confirmed it will be giving to cargo as fast as possible and it takes to arrive 2-5 working days.

Which shipping company deliver my package?

We send all packages with DHL and all goods are under insurance.



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Yeniçeriler Rd. Abidin Daver St. No: 6/B Beyazıt - İstanbul, Turkey

+90 212 517 69 45

info@silesilver.com



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