INTRODUCTION
This
agreement designates the terms of relationship between
www.silesilver.com
and its members. Please review this agreement carefully before you
sign up. By clicking on “I have read and understood the end-user
agreement” you irrevocably agree to have fully understood, agreed
and approved the end-user agreement and its content.
GENERAL
TERMS
1.
People who are only 18 (eighteen) and above can shop online at
www.silesilver.com.
By filling the membership form, you commit to be at least 18 or over
and your membership will be cancelled if it is understood that you
are below 18. Personal information you provide on the membership form
are deemed to be true and all liabilities and responsibilities
arising from inaccurate personal information are under your
responsibility.
2.
www.silesilver.com membership shall not be used by or transferred to
another person and www.silesilver.com
is not responsible for misconduct arising from such behavior.
3.
www.silesilver.com end-user agreement shall be deemed valid until you
or www.silesilver.com
cancels your membership. Şile silver reserves the right to revoke a
membership and member history at any time, without providing any
reasons.
4.
Protecting your username and password is under your responsibility.
www.silesilver.com
shall not be held responsible for lost, forgotten or hacked username
and passwords or for helping you retrieve it.
5.
www.silesilver.com reserves the right to change end-user agreement
any time. Updated end-user agreements will be published on the
website and, if seen appropriate by www.silesilver.com,
will be sent to your e-mail. Updated end-user agreements shall put
into effect right after they are published on www.silesilver.com
and terms and conditions of end-user agreement shall be subject to
new changes, immediately.
6.www.silesilver.com
reserves the right to use personal information of its members for
purposes listed herein, which includes statistical, advertising,
marketing purposes as well as determining customer patterns and
behaivors and enriching the website content.
7.
www.silesilver.com shall not have any responsibilities or liabilities
for fraud and use of your personal information in case your
membership and personal information is acquired by third parties
through hack attacks on our database.
TERMS
AND CONDITIONS
1.
Anyone who has an approved membership can shop online at
www.silesilver.com.
2.
Prices, discounts and other terms of products that are available at
www.silesilver.com
are only valid for online shopping at www.silesilver.com.
3.
Şile Kuyumculuk reserves the right to change all prices, visuals,
products and other features, without providing prior notification.
4.www.silesilver.com
shall not be responsible for misleading prices due to bugs and errors
of the system and data series. www.silesilver.com
reserves the right to cancel orders with misleading prices.
5.
Out of thousands of items listed by Şile Kuyumculuk on
www.silesilver.com,
some of them may not be in stock and even in some cases, items are
produced on order. However, for some reasons, it may not be possible
to produce items that are not available in stock. In such cases, you
will be notified through e-mail or phone.
6.
Your order shall not be deemed valid until you receive a confirmation
e-mail from www.silesilver.com.
www.silesilver.com
reserves the right to decline your order.
7.
Your orders are being processed not on the date you sent the wire
transfer/EFT however on the date we received the respective amount in
our bank accounts. If the payment of your order takes more than 1
week, your order may be cancelled by Şile Kuyumculuk.
8.
If your payment is being processed via a credit card,
www.silesilver.com
will ask for credit card information of the member. Once your order
is approved, this credit card will be charged with a relevant amount.
In case it is understood that this credit card is not valid or
belongs to someone else, www.silesilver.com
reserves the right to cancel your order, without providing prior
notification.
9.
Copying, using, reproducing materials used in this website without
written approval of Şile Kuyumculuk İml. San. ve Tic. Ltd. Şti. is
a violation of intellectual property rights. Therefore, using visual
or written content of www.silesilver.com
is strictly forbidden.
10.
If your payment is being processed via Wire transfer/EFT and there is
a difference between AG/USD exchange rate at the time you placed your
order and at the time we receive your payment, Şile Kuyumculuk
reserves the right to cancel your order, single-handedly. By using
www.silesilver.com,
you are deemed to have read, understood and accepted the terms and
conditions listed herein.
SECURITY
POLICY
3D Secure Payment System is
used to make sure you are securely shopping online using your credit
card on our Cyber Terminals. Bank employees or www.silesilver.com
officials may call the card holder and ask for a confirmation, in
case they feel it is necessary. Your order has to be approved before
proceeding with your shipment. This, although decreasing the speed of
our deliveries, is a standard application of the banking industry to
help you to have much more secure online shopping experience.
3D
Secure Payment System has been developed by Visa and Mastercard as a
safety measure to increase online shopping security, which redirects
you to website of the bank your credit card is affiliated to and
requires a final confirmation on your side with a single-use
password. Thus, even if someone acquires your credit card number, you
are on the safe side of digital payments since the password is only
accessible by you.
System has two applications, "Verified By Visa", for Visa credit cards and "SecureCode" for Mastercard credit cards. You do not need to make an additional payment to use this system. For more details on 3D Secure and how to create a password, you should contact your bank.
In addition, your online shopping experience at www.silesilver.com is protected by SSL (Security Socket Layer) system, which is an international standard. Your payment is processed using 128 bit SSL security, thanks to SSL, which is an industrial standard for electronic transactions and for systems that require data security, the information of the credit card you used for your purchase is encrypted independently of www.silesilver.com and is transmitted to the Cyber Terminal of the bank which will process your payment. SSL protocol also verifies that you are using a safe and reliable website. You can view the SSL certificate by double-clicking on the lock icon located below your search bar, where http link transforms into https. For more information on SSL Protocols, you can visit www.ssl.com website.
Please
make sure you never type in your credit card information on web pages
or correspondences (e-mails, short message service, customer
relationship management forms etc.) other than payment windows
secured by SSL Protocol.
DELIVERY
INFORMATION
When you make a purchase
from www.silesilver.com,
your international shipments are insured and delivered to your
address by our contracted shipping service provider. You can view the
status of your shipping from order tracking window. You will be
notified via e-mail once your order is delivered to the contracted
service provider. Dispatched shipments are delivered to the shipping
service provider, and shipping service provider dispatches those
deliveries on days other than Sundays and official holidays.
Once you order is confirmed and if all items in your order is in stock, within 2 days, your order is ready to go and you should receive an e-mail reminding of your payment. If your order includes items that are not available in stock, our representatives will notify you via e-mail or phone, informing you of your estimated delivery time. Your items are being sent to shipping service provider once your payment is confirmed.
If
your payment is being processed through a credit card, a confirmation
by 3D Secure Payment System is required prior to delivery of items.
If your payment is being processed through wire transfer/EFT, after
processing your payment, you should upload the bank receipt through
“Make a payment” window at www.silesilver.com,
as well as indicating your order number, name and surname under the
“details” section of your transaction.
In
case shipping address and invoice address of your order is the same;
items will be delivered along with an invoice and dispatch note. In
case shipping address and invoice address is different, original
invoice with dispatch note will be sent to invoice address and a copy
of the dispatch note will be sent to shipping address.
In case
you are not found in the shipping address, shipping service provider
will leave you a notification. Shipping service provider will bring
the cargo back to www.silesilver.com
in case you fail to contact them within 3 days upon notification.
Before
you receive your packages, please review them. Do not receive your
products without reviewing. If you think your package has missing or
faulty items, issue a report to delivery official and return the
shipping and contact www.silesilver.com
customer support. Your insurance ends after your package is
delivered. For that reason, it is for your own good to review your
package. By signing the papers handed by delivery official, you
acknowledge that your products are intact.
RETURN
POLICY
Our return policy is subject
to provisions of Consumer Protection Law No:4077. Buyers have 14
days to return the goods with manufacturing defect. This is only valid
if the consumer informs www.silesilver.com
within this period, via e-mail, fax or phone, and the goods must not
have been used. If you wish to proceed with returning your goods, you
should attach the invoice and issue a shipping receipt addressed to
www.silesilver.com.
Your payment will be returned within 7 days upon we receive these
documents. If you fail to send us the invoice, VAT and other tax
liabilities will not be returned. Shipping cost of returned items
shall be borne by consumers. Return policy shall not apply for
customized items, which are deemed to personalized at consumer
request. For that reason, rings and all other products that require
customization (e.g. rings adjusted to finger size) cannot be
returned.
For returning orders, you need to make sure all documents and materials including product, invoice, dispatch note, certificate, package are sent to us, as delivered to you. All impairments on products or documents during the return procedure, which affect the economic value of items, are under the responsibility of the consumer. You can use our customer relationship management form or send an e-mail to [email protected] for your notifications. In case you proceed to return your order without receiving confirmation from www.silesilver.com, your returning delivery will not be accepted.
After we receive your returning order, our experts will review whether your return is eligible. If your return is confirmed, your credit card or your bank account will be refunded, depending on which payment method you selected, within 7 days, after deducting bank commissions or we can change them with new ones and send with your next order or we can add credit for your next order.
It may take between 1-4 weeks for credit card refunds to appear on your statements.
WARRANTY
TERMS
All products listed at
www.silesilver.com are under Şile Silver’s warranty. Mishandled
products (e.g. smashed, deformed, discolored due to misuse or being
exposed to chemicals) are not covered by our warranty.
Please
do not hesitate to contact us using customer relationship management
form for your questions and problems.
CONFIDENTIALITY
You
may need to fill in some personal information to become a member and
shop online at www.silesilver.com. We will not share these
information with third parties and act in accordance with
confidentiality principle. However, we will forward these information
to your bank to complete the payment.
At some cases, "cookies" are used on your browser to help us recognize your choices. Cookies are standard applications used in internet. However, if you wish, you can disable them through your browser settings.
IP Addresses of computers visiting www.silesilver.com are being recorded for security purposes and will be delivered to authorities in case of a fraud.
By
using www.silesilver.com, you are deemed to have read, understood and
accepted the terms and conditions above.